PICT Management Center

2009 NPO IT Survey

This survey is conducted annually with 1000 non profit organizations (NPOs) and is designed to identify IT trends and areas of need. Participants’ information will be kept confidential and all respondents will receive a copy of the final report and analysis. The survey takes about 10 minutes to complete online.

Page #1

1. Contact Information

Please provide some general information about your organization.

1. Your Name (Required)

2. Organization (Required)

3. email

4. Phone Number

5. State

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Page #2

2. General Information

6. Number of locations (Required)

(numbers only)

7. Number of employees (Required)

(numbers only)

8. Type of Organization/Services. (Select the options that best describes your organization) (Required)

Advocacy
After School/Camp
Developmental Handicaps
Education
Foster Care/Adoption
Foundation
Government
Health Care
Homeless
Legal
Mental Health
Research (Scientific/Medical/Policy)
Substance Abuse Prevention
Victim Services/Therapy
Multiple Areas of Service
Other

9. Funding sources

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Page #3

3. Computer Hardware

Please answer the following questions about your computer hardware.

10. Number of desktop computers (Required)

(numbers only)

11. Number of laptops (Required)

(numbers only)

12. Number of thin client computers (Required)

(numbers only)

13. Number of servers (Required)

(numbers only)

14. Number of printers (Required)

(numbers only)

15. How does your organization perform backups? (Required)

Tape
Disk (Hard Drive)
Memory Stick
CD/DVD
Online

16. Do any of your laptops use cellular wireless technology to connect to the internet? (Required)

Yes
No

17. How many of your staff uses smart phones such as blackberries, Palm Pilots, Treos, Motorola Qs, etc, to receive email? (Required)

(numbers only)

18. How many of your servers need replacing in the next year? (Required)

(numbers only)

19. How many of your computers need replacing in the next year? (Required)

(numbers only)

20. How many new computers could your organization benefit from in the next year (not including replacement)? (Required)

(numbers only)

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Page #4

4. IT Service/Support

Please answer the following questions about how you're IT is managed.

21. How is your IT managed/Supported? (Select all that apply) (Required)

By a dedicated IT department or staff member
By an Outside Company
By an Outside Individual
By a Volunteer
Not managed/supported

22. What kinds of challenges have you experienced related to IT in the last year?

Retaining staff or contractors
Responding to problems quickly
Managing backups
Lost data
Network/Internet connection problems
Email problems
Hardware problems
Purchasing hardware
Servicing remote staff
Security
Record/document management
Client Data Management
Donor Data Management
Event Data Management
Web Site Management
Budget Problems

23. What is the most pressing IT challenge you face?

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Page #5

5. Software

Please answer the following questions about your software environment.

24. From where do you purchase software? (Required)

Retail (Tiger Direct, Office Depot, etc.)
Online
TechSoup
Other
Don't Know

25. What is your primary server operating system? (Required)

Microsoft
Linux
Solaris
AIX
Mac
Mixed Microsoft/Unix
Other

26. . Which of the following applications does your organization use?

Microsoft Office (Outlook, Word, Excel)
Microsoft Exchange
Microsoft SQL Server
QuickBooks
FundEasy
Other Accounting
Donor Management
Client Management
Billing
Desktop Publishing

27. What areas do you feel that software could improve your organization's efficiency or effectiveness?

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Page #6

6. Funders & Donors

28. How many staff hours per month (average) do you estimate is spent on reporting to funders? (Required)

(numbers only)

29. How many times in a year do you communicate with your donor community as a whole (mailing, email, newsletters, events, etc)? (Required)

(numbers only)

30. How do you send out mass emails? (Required)

Outlook
Other mail client
Constant Contact
SalesForce.com
NewOrg Management System
eTapestry
Marketing/Mailing House
Other

31. Approximately how many contacts are on your mailing list? (Required)

(numbers only)

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Page #7

7. Future & Budgets

32. What new technologies do you think could have an impact on your organization in the next year?

IP phones
Online collaboration
Cellular wireless laptops
Thin client computers
Mobile devices (smartphones, handhelds)
Client and outcome reporting systems
Mass email systems
Others

33. To purchase and install all of the hardware and software you feel would have real impact on your organization's efficiency or effectiveness, what would you budget for next year

$0
$1,000 - $10,000
$10,000 - $50,000
$50,000 - $100,000
$100,000 +

34. To operate at an optimal level, by how much would you expect to increase your annual IT budget (excluding one-time purchases above)

$0
$1,000 - $10,000
$10,000 - $50,000
$50,000 - $100,000
$100,000 +

35. What areas do you feel your organization has been particularly successful related to technology?

36. Please include any other comments or suggestions.

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